SOW3 Part 2

So today was the third day .. we still had much fun .. start with HSSE course which is normal coz handle by Hafeaz and then the Rewards & Recognition ..

Time R&R macam sangat tensed .. coz macam2 soalan been asked .. more towards shell TM and the R&R itself .. the best question is "I want to know how do TM actually set up the target ? Is it basically depends on who he likes or u put it like 3% out of last year achieved? " So she answer was like "No such thing .. they divide the target depends on the paper and so on ....."

The one yang tanya is Shum .. he is from Ipoh .. and i was looking at him and laugh .. i know what he meant .. sometime the target that been given is freakishly high .. if they did do the study .. they will know how the station works and the supposed target.. we wouldnt mind if let say we sell last year per week around 250 ltrs and u put ut around 270 - 280 .. but then sometimes they put it to 400ltrs .. and they expect our navigator arrow to always be at the blue SIDE ? crazy fella .. but then i dont know .. maybe they did do the paperwork ? heheheh ..

And she was explaining about the reward . when we achieve the Gold Dealer and how to achieved it and so on .. we was like listening and quite everyone *who know the truth* giving a smirk :p .. last year Global Retailer of the year station is full of OUT OF STOCK product and she received a freaking 16000 USD ?? WTF !!!!! we know all the politics in it .. but we know they will try their best to cover it :p

So after Lunch .. we need to do a Site Training on Basic Service Steps ... when u guys went to shell station *not all will do yeash .. * they will greet, ask for bonuslink .. talk about promotional iteam *now james bond* and said thank u and ask if u want a receipt ..

BUt what we did ? we be a forecourt crew .. Pump attendant say u .. hahahah.. so i need to greet them and ask for cash or card .. and if card .. do they had a bonuslink and then ask if they want me to clean their windscreen then when they done i will said "Thank You .. please come again" ..

Some of us was like "i cant believe im doing this" .. hahahaha .. what did u expect ? most of us start to help our parent with doing all the admin jobs .. ME ? i start to panjat the tanker since i was in Kindergarten and by Standard 3 i do it all alone .. by standard 4 i start to know about the Credit .. and when we implementing Self Serve in 1997 .. i become the pump attendant and teaching the customer how to use the pump :) hahhahaha .. and i become the cashier by 3rd last day of puasa and of coz till Raya for like 4 years straight :)

Well .. thats my life .. but frankly speaking .. its been a while since i became a forecourt crew for a damn 6 HOURS !!!!!!!